Privacy Policy

Roseborough Limited, trading as Riseway Systems, is the data controller for personal information you provide to us through this website, through telephone calls, email, SMS or otherwise when you contact us or use our services.

When we provide marketing systems to a client business, we usually act as a data processor on behalf of that client for the personal information of their customers. In those cases, the client business is the controller and is responsible for how that information is used. This policy describes how we handle information as a controller.

We collect information you give us directly, such as your name, business name, phone number, email address, trade and any message you send us through the contact form on this website, by telephone, email or SMS.

When you become a client, we collect the information needed to build and run your website and connected systems, including business details, services, areas covered, branding and any content or photographs you provide.

We also collect technical information about how you use this website, such as your browser type, device and broad location. This is covered in more detail in our Cookie Policy.

We use your information to respond to enquiries, provide our services, communicate with you about your project, send service-related updates and, where you have agreed, send marketing communications.

Our lawful bases for processing are usually performance of a contract with you, our legitimate interests in running and improving our business, your consent (for example for marketing), and compliance with legal obligations.

We only send marketing emails or messages where you have consented or where we have another lawful basis. You can ask us to stop at any time by replying to any message or emailing chrisv@risewaysystems.co.uk.

We follow the Privacy and Electronic Communications Regulations (PECR) for electronic marketing in the UK.

If call recording is enabled on a service we provide, calls may be recorded for training, quality and service-improvement purposes. We will make this clear to you. We only record calls where we have a lawful basis to do so.

We work with trusted suppliers and data processors to host websites, send email and SMS, manage reviews and deliver our services. They only process information on our instructions and under appropriate contractual terms.

We do not name individual technology suppliers in this policy unless they are confirmed as actively used for your data.

Some of our suppliers may process information outside the UK. Where this happens, we use safeguards such as UK International Data Transfer Agreements or similar protections to ensure your information is handled appropriately.

We only keep your personal information for as long as we need it to provide our services and to meet our legal and accounting obligations. After that, we securely delete or anonymise it.

We take reasonable technical and organisational steps to protect your information against unauthorised access, loss or misuse. No system is completely secure, but we work to keep your information safe.

You have rights over your personal information, including the right to access it, correct it, ask us to delete it, object to or restrict certain processing, and receive a copy of it. To exercise any of these rights, email chrisv@risewaysystems.co.uk.

If you have a concern about how we handle your information, please contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

For information about cookies used on this website, please see our Cookie Policy.

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

We may update this policy from time to time. The date above shows when it was last reviewed. If you have any questions, contact us at chrisv@risewaysystems.co.uk or at Thorndales, Warley, Brentwood, Essex, England, CM14 5DE.